This page is intended to provide guidelines when seeking records from Omacart. Information on this page may change from time to time and is intended for informational purposes only.
What is Omacart?
Omacart Ltd is a technology company that utilizes a proprietary communications and logistics platform to facilitate quick, on-demand grocery delivery services across Nigeria by connecting users with personal shoppers. Omacart partners with local retailers who wish to have their products available on Omacart’s platform for delivery to customers, and engages with independent contractors who provide personal shopping and delivery services. Omacart is not a retailer.
What information is maintained by Omacart?
We collect and maintain information as described in our Customer Privacy Policy, Customer Terms of Use, and Shopper and Shopper Applicant Privacy Policy.
What legal process does Omacart require before producing information?
We generally require that all legal documents be served on our registered agent for service of process in compliance with applicable laws. Please review the relevant website for the name and current contact information for our registered agent in each state of Nigeria. Any other correspondence/complaint/enquiry can be communicated to Omacart through legal@omacart.com.
We do not accept service of legal documents through email unless you have received direct written consent from the legal department.
We are unable to process overly broad, vague, or unduly burdensome requests. Accordingly, we will only consider requests that are narrowly tailored and comply with applicable laws.
We ask that your request include the following:
- All known email addresses, names, and aliases of the subject about whom you seek information, and/or all known physical addresses and telephone numbers of the subject.
- The specific information that you’re requesting, why you’re requesting this information, and how the information you are requesting pertains to your investigation.
- The applicable law under which you have the legal authority to request the information and clear identification that the request is confidential and for legal purposes only.
Third Party Requests
We require service of a valid subpoena in compliance with applicable law prior to releasing any information on users or personal shoppers, unless the legal department has given authorization to provide the information requested to the requesting party. All third party subpoenas must be served through our registered agent for service of process.
Law Enforcement Requests
Law enforcement representatives can submit legal process to Omacart via the Law Enforcement Portal.
Law enforcement representatives may also contact us at lea@omacart.com. Omacart does not waive proper service. If you are not law enforcement personnel, any emails sent to this address will not be returned or forwarded.
Victims of Identity Theft
Victims of identity theft, or law enforcement agencies on their behalf, may be entitled to certain records relating to the theft under the National Information Technology Development Act, 2007 (NITDA) and the Federal Competition and Consumer Protection Act, 2018 (FCCPA). For more information, please visit this links https://nitda.gov.ng/wp-content/uploads/2020/11/NITDA-ACT-2007-2019-Edition1.pdf and https://www.fccpc.gov.ng/uploads/FCCPA.pdf respectively.
Pursuant to the relevant provisions of NITDA, 2007 & FCCPA, 2018 Omacart requires victims to provide: (1) verification of identity (e.g., valid government issued ID); (2) proof of a claim of identity theft (e.g., police report or issued Identity Theft Report); and (3) relevant information about any transaction alleged to be a result of identity theft. Requests under the NITDA & FCCPA and all required documentation must be submitted in writing to legal@omacart.com.