Food safety and quality is a top priority at Omacart. We make sure that all shoppers are well-equipped in ensuring your items are properly picked and maintained at all stages of the shopping process.
Shopper best practices
Omacart offers guidance and resources for shoppers to safely handle and transport items with an interactive series. A Food Safety Walkthrough as well as a Shopper Food Safety Requirements and Best Practices guidelines provide examples for best practices when shopping and delivering on Omacart website.
Picking and delivering
Omacart encourages shoppers to look for the freshest possible items and pay special attention to expiration dates, broken seals, and the quality of fresh produce. We ask that they bag raw meats or products with chemicals separately to prevent cross-contamination.
Temperature control
When shopping for orders made in advance, we ask shoppers to make sure that they keep all temperature-sensitive items in fridges and freezers at the store until the driver arrives. We also ask shoppers and drivers to use insulated bags and coolers to make sure your items stay at the correct temperature while in transit from the store to you.
Product recalls
Omacart monitors regulatory announcements related to food and product recalls. We engage customers directly who may have previously purchased potentially impacted products, so we can provide them safety information.
If you have questions about a food or product recall including replacement, repair, or refund options refer to the applicable product recall announcement published by the regulatory authority below:
- National Agency for Food and Drug Administration and Control
- Federal Ministry of Agriculture and Rural Development
- Federal Competition and Consumer Protection Commission
- The Standards Organization of Nigeria
Product safety
Omacart always strives to provide the safest, most efficient service for customers from pickup to delivery. Should you ever receive a damaged product, contact Omacart Care within 24 hours so we may help with the best possible solution.